Cancellation & Refund Policy
At Kalakriti Decor, we value your trust and strive to provide you with the best shopping experience for our handmade festive décor items.
1. Order Cancellation
- Orders can be cancelled within 12 hours of placing the order by emailing us at Kalakritidecorshop@gmail.com with the subject line:
"Order Cancellation - [Order ID]". - Once your order has been processed or shipped, it cannot be cancelled.
- For Cash on Delivery (COD) orders, repeated cancellations may lead to your account being restricted from placing future COD orders.
2. Refund & Replacement Policy
Since most of our products are handmade, delicate, and festive-specific, we do not accept returns or refunds unless the product is:
- Damaged during transit
- Wrong item sent
3. How to Request a Refund/Replacement
📩 Email us at Kalakritidecorshop@gmail.com within 48 hours of delivery.
Please include:
- A clear picture or video of the damaged/wrong product
- Subject line: "Replacement Request - [Order ID]"
Once verified, we will:
- Ship you a replacement OR
- Offer a store credit (valid for your next purchase)
4. Important Notes
- Products must be unused and in their original condition with all tags/packaging intact.
- Slight color variations due to photography, lighting, or screen settings will not be considered a defect.
- No returns/refunds on personalized or custom-made orders.
For any queries regarding our Cancellation & Refund Policy, please contact us:
📩 Email: Kalakritidecorshop@gmail.com
📞 Phone/WhatsApp: 8826780477